If you are having any issues with apptoyz products, please visit the FAQS section for the item. This is found by clicking on the products page, then selecting the item. Once you have selected the item look below the product image, there are a set of tabs, click on the FAQs. If the solution to your issue is not mentioned here, then click the following link and fill in a ticket and we will endeavour to get back to you within 5 working days with an answer.